Yes, all our products are tested by an independent laboratory. In addition, all raw materials are also tested by our manufacturer. This way, we can be sure the products are safe.

Most of our product range is allergen-free, but not everything. You can find the allergens on each product page under " Use and Other ."

Not all products are suitable for this. On each product page, you can find information under " Use and Other" to determine whether it's suitable for pregnant or breastfeeding women.

Many of our products are vegetarian and/or vegan. On each product page, you can find information under "Use and Other" to determine whether it's suitable for vegetarians and/or vegans.

The discount code in the pop-up only works for your first order. It's also possible it ended up in your spam folder. If neither is the case, please contact us via the contact page or email klantenservice@natuurlijkpresteren.nl.

You can register at the bottom of every page on our website.

Click below on "advice" and fill in the form as best as possible. Our internal specialist will provide you with advice within 3 working days.

Advice

Nutaresta is the international brand of Natuurlijk Presteren. We offer a number of products within the EU, with the exact same quality and customer service. Because we've built a well-known reputation and thousands of reviews under the "Natuurlijk Presteren" name, we use these to support our reliability.

Yes, that is allowed, creating an account is not required.

You can easily adjust this in your account. If this doesn't work, please email klantenservice@natuurlijkpresteren.nl

When logging in, click "Forgot Password ." You'll then receive an email from us to reset your password.

Option 1 - You've forgotten your password. You can click "Forgotten password" to request a new one.

Option 2 - You ordered without an account last time, so you don't have one. Create an account for your next order.

Option 3 - You created the account with a different email address. Therefore, try other email addresses you have.

Contact us via chat. Our employees can check whether your order has been received correctly. After 21:00? Send an email to klantenservice@natuurlijkpresteren.nl

All our payments are processed through Shopify Payments and Mollie. These are known as the safest and most secure payment providers in the world.

As an online store, we also have no insight into the credit card numbers and security keys used. So everything is well-protected and ultra-secure.

You can pay with all known payment methods: iDeal, credit cards, PayPal and all kinds of local payment methods.

You can also pay afterwards with Klarna.

That is certainly possible.

You can enter the discount code on the page where you enter the address details. On the mobile phone, you first open a window at the top of this page.

You will receive free shipping from 39 euros.

If you use a discount code that brings the total amount below 39 euros, you will pay shipping costs.

You can prevent this by ensuring that the total amount after the discount is above 39 euros.

Unfortunately, this sometimes happens due to a small error in our system.

Simply complete your order and send an email to klantenservice@natuurlijkpresteren.nl

We will then review the situation and refund the amount to your account if it remains an error.

Please send us an email as soon as possible (klantenservice@natuurlijkpresteren.nl) - in some cases we can still change it.

We have lightning-fast delivery, which means orders often leave our warehouse within 20 minutes.

Please send us an email as soon as possible (klantenservice@natuurlijkpresteren.nl) - in some cases we can still cancel your order.

We have lightning-fast delivery, which means orders often leave our warehouse within 20 minutes.

If you do receive the product, please let us know and we'll send you the return information.

You'll receive a confirmation email from us after we receive your order. Didn't receive it?

Option 1 - Check your spam box. Sometimes our email ends up in your spam folder.

Option 2 - Check other email addresses you have. Sometimes a customer accidentally enters a different email address.

Option 3 - There was a typo in the email, which is why you are not receiving the email.

If you have paid but have not received an email, you can email us at klantenservice@natuurlijkpresteren.nl

Send an email to klantenservice@natuurlijkpresteren.nl - we will then send you the return information.

Send an email to klantenservice@natuurlijkpresteren.nl - we will then review the situation and resolve it.

Yes, of course, just enter a different address at checkout.

We ship to all countries within the EU.

We can also offer worldwide service. Please send an email to klantenservice@natuurlijkpresteren.nl

Yes, you will receive a track & trace code from us with which you can keep an eye on your order.

We do not ship directly to a collection point. In the emails you receive from DHL, you will be given the option to select a collection point.

If you place an order on a working day before 11:45 PM, we will ship your package the same day.

Delivery times:

Netherlands = 1 working day

Belgium = 1 working day

Germany = 1-2 working days

Rest of EU = 2-7 ​​working days

Worldwide = 2-7 ​​business days

The package is then often delivered to the neighbors or collection point.

In the delivery person's emails, you can also click on ' arrange something else' on the day of delivery, where you can indicate what you want.

You can have it placed around your house, delivered to your neighbours or delivered to a collection point.

Delays sometimes occur during peak periods. Packages are often delivered 1-2 days later.

If you haven't received your package within three days of ordering, please send an email to klantenservice@natuurlijkpresteren.nl

Send an email to klantenservice@natuurlijkpresteren.nl and include your order number and a photo of the package. We'll fix it!

Sometimes a package is delivered to the wrong address (in the street). We advise you to wait 2 working days. Have you not received the package yet? We will solve it. Send an email to klantenservice@natuurlijkpresteren.nl

If it has been more than 3 working days and you still have not received anything, please send an email to klantenservice@natuurlijkpresteren.nl

We will then look into what happened to your order and we will resolve it properly, guaranteed.

You can only return unopened packages within 14 days. Send an email to klantenservice@natuurlijkpresteren.nl

You will then receive instructions on how to return. After returning, you will receive the amount back on your account within 1 week.

We will process your return within 5 days of receipt.

You can speed up the process by emailing us after you have posted the package.

If you have a complaint about the product, you can report this by sending an email to klantenservice@natuurlijkpresteren.nl

Our internal specialist will review the complaint and, if necessary, offer a solution to your problem/complaint.